[Job-20886] Client Account Manager, Washington, DC / Reston, VA

As a Client Account Manager at CI&T, you will be responsible for developing and maintaining strong relationships with clients, understanding their needs, and shaping solutions that meet their goals. Additionally, you will collaborate with internal teams and external partners to enhance service delivery and client satisfaction. You will also focus on identifying new business opportunities and preparing proposals, especially within the automotive sector.

To qualify for the Client Account Manager role at CI&T, you should demonstrate success in managing and growing client accounts, particularly within a digital agency. An in-depth understanding of the automotive industry and familiarity with current trends and technologies is essential. Strong communication skills, financial acumen, and the ability to negotiate contracts are also important qualifications for this position.

CI&T is committed to the growth and professional development of its employees, including Client Account Managers. The company offers a dedicated career advisor, access to training opportunities, and encourages sharing knowledge through presentations and blog posts. This supportive environment is ideal for continuous learning and career progression.

The work environment for a Client Account Manager at CI&T is dynamic and collaborative. You'll be working closely with cross-functional teams, fostering a cooperative atmosphere. CI&T values diversity and inclusivity, promoting a culture where different backgrounds and experiences are celebrated, allowing you to engage with various perspectives and innovative ideas.

CI&T offers a competitive salary for its Client Account Managers, along with generous paid vacation days, unlimited sick time, and 100% paid health and dental benefits from day one. Additional benefits include annual profit-sharing, retirement match, paid parental leave, and many more perks that contribute to a healthy work-life balance.

Building relationships with clients as a Client Account Manager requires active listening, empathy, and clear communication. I prioritize understanding the client's needs and objectives, followed by establishing trust through regular updates and responsiveness to their queries.

In my previous role, I managed a project where we developed a customized digital solution for a key automotive client. By collaborating closely with both the client and our internal teams, we met project deadlines, exceeded client expectations, and ultimately secured further contracts based on the success of this project.

To identify new business opportunities, I analyze market trends and client feedback. Engaging in regular meetings with clients often leads to discovering new needs and developing tailored proposals. Additionally, networking with industry professionals helps uncover potential projects.

I approach conflicts with clients by remaining calm and seeking to understand their perspective fully. Open dialogue to understand the root cause of the disagreement often leads to identifying a mutually beneficial solution. It's essential to maintain professionalism and build on the relationship.

I find CRM systems and project management software invaluable when managing client accounts. They help streamline communication, ensure tasks are tracked efficiently, and foster collaboration by keeping all stakeholders informed of project progress.

Staying updated with industry trends in the automotive sector involves reading relevant publications, attending trade shows, and participating in webinars. Engaging in conversations with experts and networking within the industry also provides valuable insights.

In one instance, a client in the automotive sector faced challenges with supply chain management. I conducted a thorough needs assessment, then proposed a digital solution tailored to streamline their processes, resulting in improved efficiency and satisfaction.

Communication is paramount in my success as a Client Account Manager. Keeping clients informed about project statuses, actively listening to their feedback, and clearly articulating our solutions fosters trust and collaboration, which directly contributes to client satisfaction.

I measure client satisfaction by soliciting feedback through regular check-ins and surveys after project completion. Analyzing this feedback allows me to understand areas for improvement and celebrate successes, ensuring continuous enhancement of client relationships.

My experience with contract negotiations includes preparing proposals, understanding client needs, and articulating value clearly. I prioritize reaching agreements that are beneficial for both the client and my organization, engaged through a collaborative approach.